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» DigiScope
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General Questions
Supported Systems
Licensing
Updates & Upgrades
Support & Maintenance Program
Installation
Starting DigiScope®
Configuring DigiScope®
Operation
If you have specific questions that are not currently answered within the FAQs, please send an e-mail to
L8support@lucid8.com
and we will be happy to assist you.
General Questions
What does DigiScope® do?
What are the main benefits of DigiScope®?
How much does it cost?
Where can I buy DigiScope®?
How do I get help and support?
Do you offer any types of discounts?
What is Lucid8's Refund Policy?
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Supported Systems
What versions of Microsoft Exchange Server are supported by DigiScope®?
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Licensing
Can I get an Evaluation/Demo version of DigiScope®?
If I only have 20 stores, why would I need to purchase a 25 store license?
If I purchase a pack of Information Store licenses, can I spread the licenses across multiple servers?
Do I have to license all stores on a server?
What happens to the extra store licenses if I do not utilize them immediately?
Is there a pricing difference between Public Stores and Mailbox stores?
May I transfer a license between stores or servers?
What if we are going to upgrade to Exchange 2007, can we transfer previously licensed stores?
What about accessing a production server, how does licensing affect this?
What if I want to move information from an Offline store named EXMB1 into an Online store named EXMBHOLD or EXPUBLIC?
If I purchase a specific number of Information Store Licenses today and need to License more stores in the future what do I do?
Where can I find the DigiScope EULA?
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Updates & Upgrades
What is your upgrade policy as new versions are released?
How can I get an updated version of DigiScope®?
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Support & Maintenance Program
What is the Support & Maintenance Program and am I required to purchase it?
How will I be notified when my Support & Maintenance Program term expires?
Our company purchased DigiScope® with Support & Maintenance Program fourteen months ago. Due to budget constraints, our Support & Maintenance Program agreement expired and we were unable to renew the agreement.
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Installation
What are the system requirements of DigiScope®?
How do I install DigiScope®?
Will I have to uninstall the DEMO version and/or reinstall DigiScope once I purchase the appropriate license?
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Starting DigiScope®
How do I start DigiScope®?
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Configuring DigiScope®
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Operation
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