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» DigiVault
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General Questions
Supported Systems
Licensing
Updates & Upgrades
Support & Maintenance Program
Installation
Starting DigiVault®
Configuring DigiVault®
Operation
If you have specific questions that are not currently answered within the FAQs, please send an e-mail to
L8support@lucid8.com
and we will be happy to assist you.
General Questions
What does DigiVault® do?
How long will it take DigiVault® to complete a full/baseline backup?
Will users be able to access e-mail while DigiVault® is running?
What about my current backup solution?
What's the difference between DigiVault® and GOexchange®?
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Supported Systems
What versions of Microsoft Exchange Server are supported by DigiVault®?
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Licensing
Can I get an Evaluation/Demo version of DigiVault®?
What are the limitations of the DigiVault® Demo license?
What Licensing Options are available and how do I know what I need?
We utilize Exchange clustering; do we need to purchase a DigiVault® license for each server?
Will DigiVault® inform me if my usage is getting close to, or has exceeded, the limit of my license?
How do I Transfer/Migrate a License?
Do you offer any types of discounts?
What is Lucid8's Refund Policy?
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Updates & Upgrades
What is your upgrade policy as new versions are released?
How can I get an updated version of DigiVault®?
If I purchase a specific mailbox count today and need to upgrade to higher mailbox count in the future, what do I do?
What is the cost of upgrading the licensed mailbox count?
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Support & Maintenance Program
What is the Support & Maintenance Program and am I required to purchase it?
How will I be notified when my Support & Maintenance Program term expires?
Our company purchased DigiVault® with Support & Maintenance Program fourteen months ago. Due to budget constraints, our Support & Maintenance Program agreement expired and we were unable to renew the agreement.
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Installation
What are the system requirements for DigiVault®?
How do I install DigiVault?
Will I have to uninstall the DEMO version and/or reinstall DigiVault® once I purchase the appropriate license?
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Starting DigiVault®
How do I start DigiVault®?
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Configuring DigiVault®
How do I add a server to the Managed Servers List?
When I launch ESP, I get a box saying it is unable to find the configuration server.
How do I add operators to the enterprise level?
How do I add operators to the groups?
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Operation
What is the difference between SingleTouch Vault and Vault?
How do I run a DigiVault® backup?
How do I restore my Information Stores?
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